Privacy policy
last updated June 7, 2024
At Feel, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how Feel and our subsidiaries and affiliates (collectively, “Feel”, “we”, “us”) collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”). This policy also covers how we handle your information when you contact our customer service team, engage with us on social media, or otherwise interact with us.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy. In some cases, we may provide you with additional notice, such as adding a statement to our homepage or sending you an email notification.
2. Collection of Information
2.1 Information You Provide to Us
We collect only the information that you provide directly to us, which may include:
Personal Details: Your name, email address, and other contact information.
Views and Opinions: Feedback, survey responses, and other information you choose to provide through our Services.
Employment Information: If you sign up through a special initiative, such as Feel Business.
Other Information: Information you provide during check-ins, like language settings, goals, and reflections.
2.2 Information We Do Not Collect
We do not collect any information automatically through cookies, web beacons, or other tracking technologies. We respect your privacy and ensure that your browsing activity on our Site is not tracked.
2.3 Information from Other Sources
We do not obtain information about you from third-party sources, including social media platforms, third-party health apps, or advertising partners.
3. Use of Information
3.1 How We Use Your Information
We use the information we collect solely to:
Provide and Maintain the Services: Ensure the functionality and security of our Site and Services.
Improve Our Services: Develop new features and enhance existing ones.
Process Transactions: Manage payments and transactions related to our Services.
Communicate with You: Send you updates, respond to your inquiries, and provide customer support.
Compliance: Adhere to legal obligations and respond to lawful requests by public authorities.
3.2 What We Don’t Do
No Data Sharing or Selling: We do not share, sell, rent, or trade your personal information with third parties.
No Automated Decision-Making: We do not use your information for automated decision-making or profiling.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Secure Server Environments: Protect your data during transmission.
Encryption: Encrypt sensitive data both at rest and in transit.
Regular Security Assessments: Conduct regular security audits and assessments.
5. Your Rights and Choices
5.1 Access and Update Information
You have the right to access and update your personal information at any time. You can do this by logging into your account on our Site or by contacting us directly.
5.2 Account Deletion
If you wish to delete your account and remove your personal information from our records, please contact us at support@feel.com. We will process your request promptly and ensure your data is permanently deleted, except where retention is required by law.
6. Children's Privacy
Our Site and Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.
7. International Data Transfers
Feel is based in the United States and operates under U.S. laws. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to our facilities in the United States.
8. Privacy Rights
8.1 General Rights
Regardless of your location, you have the following rights concerning your personal information:
Access: You can request access to the information we hold about you.
Correction: You can request that we correct or update your personal information.
Deletion: You can request the deletion of your personal information.
Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
Portability: You can request a copy of your personal information in a machine-readable format.
To exercise these rights, please contact us at support@feel.com. We will respond to your request promptly and in accordance with applicable law.
8.2 California Privacy Rights
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You can request that we delete any personal information we have collected from you.
Right to Opt-Out: You can request that we do not sell your personal information. However, as stated, we do not sell personal information.
Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at support@feel.com.
8.3 European Privacy Rights
If you are in the European Economic Area (EEA), Switzerland, or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
Right to Object: You can object to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent: You can withdraw your consent at any time if we are processing your personal information based on consent.
Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable laws.
To exercise your GDPR rights, please contact us at support@feel.com.
9. Third-Party Links
Our Site and Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party site you visit.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@feelapp.io
